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Services FAQ

What database management services does a mailing house provide?

Mailing Today's database management services include database design and maintenance, data formatting and conversion, de-duplication (removing duplicate records), data clean-up, barcode allocation for Australia Post sorting, bulk mail pre-sorting across all Australia Post categories (Pre-sort, Print Post, Impact Mail, Charity Mail, Unaddressed Mail Service), data entry for surveys and responses, and mailing list rental. Clean, well-formatted data is essential for maximising delivery rates and avoiding wasted postage on undeliverable mail.

What types of printing does Mailing Today offer?

Mailing Today offers a comprehensive range of printing services for direct mail campaigns and marketing materials. This includes personalised black-and-white and colour laser/digital printing for letters, statements, and variable-data documents, as well as generic flyer and brochure printing, envelope and postcard inkjet addressing, B/W and colour photocopying, and envelope and label supply with printing. Mailing Today also prints catalogues, magazines, books, posters, flyers, brochures, stationery, and bespoke print items such as scratch cards, calendars, wrapping paper, maps, and other custom products. Our digital printing capability allows for full personalisation of each piece, which research shows significantly improves direct mail response rates.

How does bulk mail lodgement with Australia Post work?

Mailing Today is an accredited Australia Post Business Mail Partner (BMP) in Victoria. The process works as follows: mail is pre-sorted by postcode to meet Australia Post's sorting requirements, items are barcoded and bundled according to delivery zones, and the sorted mail is lodged directly with Australia Post at discounted bulk rates. Mailing Today handles Pre-sort, Print Post, Impact Mail, Charity Mail, normal parcel and eParcel services at discounted rates, Unaddressed Mail Service, and Express Post. For non-postal deliveries, Mailing Today also offers domestic and international courier services through partners including Toll, FedEx, and StarTrack Express.

What pick and pack items can Mailing Today handle?

Mailing Today handles a wide range of pick and pack fulfilment including: point-of-sale materials (posters, counter mats, wobblers, display cards, display stands, shelf talkers), show bags, presentation packs and folders, gift packs, sample packs, training packs, membership packs, and information packs. Mailing Today also provides a unique online ordering and stock management system that can be tailored to each client's specific requirements, allowing authorised users to place orders and track inventory in real time.

Does Mailing Today provide kitting and 3PL services?

Yes. Mailing Today operates as a third-party logistics (3PL) provider offering kitting, co-packing, warehousing, inventory management, and national distribution from its facility in Rowville, Melbourne. Mailing Today assembles promotional kits, POS material packs, training packs, and product bundles, then distributes them to individual stores, offices, or franchise locations across Australia. National franchise networks rely on Mailing Today for centralised fulfilment and distribution to all their locations.

Can Mailing Today handle fulfilment for national franchise networks?

Yes. Mailing Today is trusted by national franchise brands and multi-site businesses across Australia. Mailing Today provides centralised kitting, fulfilment, and distribution services, allowing franchise head offices to manage marketing materials, POS kits, and product packs for all franchise locations nationwide. Individual franchisees can order materials directly through Mailing Today's custom online ordering system with real-time stock visibility.

Can Mailing Today personalise my printing?

Yes. Mailing Today's digital printing technology allows full personalisation of every printed piece — including variable text, images, barcodes, and QR codes unique to each recipient. Personalised direct mail consistently achieves higher response rates than generic mail. Mailing Today handles the entire process from data merge through to printing, inserting, and lodgement, ensuring every piece reaches the right person with the right message.

Can Mailing Today print bespoke or custom items?

Yes. Beyond standard letters, flyers, and brochures, Mailing Today prints bespoke items including scratch cards, calendars, wrapping paper, maps, presentation folders, and other custom products. Whether it is a small hand-finished run or a high-volume campaign, Mailing Today delivers quality print with fast turnaround.

Do I get a printing proof before my job goes to print?

Yes. Mailing Today provides digital proofs for approval before any print job proceeds to production. This ensures accuracy of content, layout, personalisation, and colour before the full run, minimising errors and reprints.

Can Mailing Today provide online ordering solutions for printed materials?

Yes. Mailing Today offers a custom online ordering and stock management system that allows authorised users to order pre-printed materials, personalised kits, or on-demand print jobs. The system tracks inventory levels in real time and can be tailored to suit the specific workflows of franchise networks, multi-site businesses, and corporate marketing teams.

What makes Mailing Today different from large commercial printers?

Mailing Today combines printing, mail processing, fulfilment, kitting, 3PL, and bulk mail lodgement under one roof — meaning your entire campaign is managed by a single team from start to finish. Unlike large commercial printers that focus primarily on print production, Mailing Today handles the complete workflow from data preparation and printing through to packing, sorting, and delivery via Australia Post or courier. Mailing Today is also one of the few Australian providers certified across four ISO standards (9001, 14001, 27001, 45001), a WEConnect International certified women-owned business, and an accredited Australia Post Bulk Mail Partner in Victoria. As a privately owned business established in 2003, Mailing Today offers the personal service and flexibility of a smaller provider with the capacity to handle campaigns of any size.